Responsible for the effective follow-up and collection of high dollar, delinquent, and problem account receivable claims by resolving patient inquiries in a timely and effective manner.
Responsibilities
• Follow up on accounts having received one or more unanswered statements.
• Obtain necessary information from guarantor/insurance company to obtain reimbursement.
• Research accounts to obtain resolution, and do so with minimal support from Customer Service Team Lead or Supervisor, while serving as a resource to other PA Customer Service Representatives.
• Review accounts to determine if they meet charity guidelines.
• Receive incoming calls and mail that are within the assigned area of responsibility.
• Make adjustments on accounts as needed, as well as move transactions that may be posted in error.
• Cerner SME duties as needed.
• Assist with training of new PA Customer Service Representatives.
Knowledge, Skills & Abilities
1.
Maintain and document all applicable required education.
2.
Demonstrate positive customer service and co-worker relations.
3.
Comply with the company's attendance policy.
4.
Participate in the continuous, quality improvement activities of the department and institution.
5.
Perform work in a cost effective manner.
6.
Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7.
Perform work in alignment with the overall mission and strategic plan of the organization.
8.
Follow organizational and departmental policies and procedures, as applicable.
9.
Perform related duties as assigned.
Education
• High School Diploma or GED (Required) Experience: None
Credentials
• No Certification, Competency or License Required
Work Schedule: Days
Location: General Hospital
Location of Job: US:WV:Charleston
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